Otherwise, if you can see the other drive in Finder, the problem is associated with the previous WD My Passport. Suddenly this was not detected and following is happening after connecting in my laptop (Win 7 64 bit OS) a) Light appearing on the drive. So it's possible that you'll see the WD My Passport for Mac drive not mounting in Disk Utility. 4. GoodSync for WD. Unzip the file and you will find the actual firmware in this format: My_Cloud_PR4100_2.xx.xx.bin Now when I plug it in I can hear it working and the light flashes, but it doesn’t show up, and disk utility can’t see it either. 1. Your WD My Passport drive is detected and showing up in Disk Utility, but it is greyed out or not mounting. In other words, you didn't allow the connected hard drives showing up in the Finder or on the desktop. Try connecting the USB cable to another port on the computer. Switch on your Mac system and connect the WD My Password 1 TB drive to the system using a cable. WD passport not recognized – This issue is another way of saying that the connected drive is not detected so the same solutions apply here as well. Hi, everyone. Unplug all USB devices except mouse, keyboard and My Passport drive. Fix Corrupted File System/Bad Sector That Makes WD Not Showing Up. Yea, I got a new cable too, and didn’t work. My WD Passport Ultra 2TB external hard drive is not showing up in explorer when I plug it into the USB port in a "normal way". If you can't see files from WD external hard drive on Mac, how to access data? Summary: WD My Passport for Mac is not showing up Mac? When I insert the USB cable into a USB port it is not recognized. When I first plugged the drive into the Lenovo, it was instantly recognized … The only way to get the device recognized is to reboot the computer with it connected, enter BIOS (and do nothing), and reboot again. A couple weeks ago, my macbook (macOS Sierra, version 10.12.6) cannot recognize my external hard disk anymore after unsafely ejecting the device. A WD My Passport formatted with Mac file system will be a dud on the Windows and vice-versa. WD My Passport is USB 3.0 & 2.0 and comes with the cable if this is one you have. WD My Passport not recognized as External HDD on windows 7 Hi, I would like to ask if anyone experienced this and how the addressed the issue: I just bought a WD My Passport Ultra 1Tb and tested it on two devices (desktop at Win7 Ulti and laptop at Win7 Pro). b) Hearing sound from the drive. Don't just unplug the USB cable, on the contrary, unmount your drive by right-clicking (control-click) on the icon on the Desktop or in the Finder and choose Eject. With WD Discovery™ software, you can also work across both Mac and PC. Compatible with USB-C™ and USB-A, the My Passport for Mac drive comes equipped to connect with today's latest technology. When I plugged the WD in, the external hard drive turned on with the light (not flashing) but it did not show up in the desktop, disk utility. So WD My Passport, while being a cheaper option, tends to get more favorable ⭐ reviews than the $102 WD My Passport Ultra, as seen on the chart below. Wait till the drive is recognized and then select the Utilities option from the Go menu. If you still can’t, restart your computer and … Have you tried connecting the drive to another Mac? Make sure you have connected the WD My Passport drive to the Mac system. Related: Wd passport not recognized; Wd my passport not … When checking WD My Passport in Disk Utility, you could have two results: 1. However, I found that WD Elements not showing in my computer File Explorer after I connected it to my computer running Windows 10. I have tried several options, such as using different USB cables and outlets, different operating systems and I have checked whether I … Download the firmware to your desktop. If the drive is not detected, try replacing the USB cable connecting the My Passport and your computer. Solution 3: Check if the WD My Passport is encrypted. This software would allow your PC to see, read and write to the drive. 4. WD Security for Mac. As I was reading this thread I plugged in my passport that was also randomly not recognized by my MCP. Apparently, most hard drive not showing up issues are caused by unsafe ejection and sudden power outrage. Is it because of the new OS? Your OS version shouldn’t give you any problems. PS: In WIN 7 OS, it gets recognized … The WD My Passport for Mac corrupted or readable issue can also happen if the drive is encrypted by BitLocker. Your WD hard drive is not recognized, so it's not showing up in Disk Utility at all. You can do some basic checks to troubleshoot whether this issue is resulted from those factors. I did tried to put it in to a Windows computer. 2. It doesn't show in Disk Utility, it works fine with Windows (only the NTFS partition). Mac Ready My Passport Ultra for Mac is formatted for Time Machine and ready to deliver plug-and-play storage out of the box. If so, changing the cable will probably fix the issue. I just got a brand new Lenovo Flex 14 Laptop with Windows 10 and am unable to use/access the content on the WD My Passport Ultra external drive that I have all my stuff from my old Macbook backed up on. My WD My Passport for Mac is not connecting to Mac. Method 2: Repair WD My Passport for Mac drive with First Aid. Check your private messages. Make sure you have given permission for external devices to be recognized on your system. I am having WD My passport Ultra (1tb) and its not recognized in any USB 3.0 ports, after initial one time! MY PASSPORT ULTRA NOT DETECTED ON macOS SIERRA Hi! Launch iBoysoft Data Recovery for Mac and select the unmounted WD My Passport for Mac hard drive. Select … How to fix WD My Passport Ultra not showing up or being detected 1. Important: To connect your WD My Passport Ultra to your Windows computer, there’s no WD My passport driver required. Thread reply - more options. Is there any possible way to access the file ? Arthurnic; Total: 140 (members: 1, guests: 139) Share this page. HD my passport ultra 2TB for some reason i can't figure out why it is not working in Win10. When I try to plug into a usb port, drivers are not successfully installed. In case of errors, a Driver Manager might be able to … If you want to use the drive with a Mac computer, see Reformatting the Drive and Troubleshooting. Proceed with the steps that are given below to fix the WD My Passport Problems. Dec 4, 2019 5 0 Helsinki,Finland. The drive works fine on my other computer. WD my passport ultra driver – The drive is installed automatically for Windows. My Passport Ultra for Mac is formatted for Time Machine and ready to deliver plug-and-play storage out of the box. Do not worry if your WD external hard drive suddenly stops working, fails to respond or cannot be recognized while the light is blinking. More Less. Check the link below for more information. The situation is, reformatting will assign a new file system but will erase your data on this drive as well. Once the Utilities open, you have to select the Disk Utility.app option. Every journey needs a passport. After that you can use your WD Passport on both Mac and PC. Now check if you can access the hard drive successfully. My Passport is a series of portable external hard drives produced by Western Digital. The first … Fix WD My Passport Ultra Not Detected/Showing Up [2021 Updated] Method 1. 3. I tried reinstalling drivers from device manager, but same problem. Make sure that your WD My Passport doesn't become physically damaged. My oldest WD internal drive is 14 yo and all of a sudden it started clicking loudly and shutdown itself after 30sec. Ask a question . Click Erase on the top of the Disk Utility window. I tried reinstalling drivers from device manager, but same problem. Your Windows PC can’t see, or open the drive. In situations where you are unable to detect your hard drive. Product Firmware Product * If your product is not listed above, please visit the product page. In addition, the following reasons may also lead to WD My Passport for Mac not showing up or not working. It's better to send it to a local reparation center. I do have another brand of portable HD as my backup. Reinstall USB Controller. Also, the portable hard drive is brand new. My external hard drive is 1TB and used probably 500GB. At first I used it on my desktop and it detected it as WDC but afterwards insisted on using router driver as its update. "If yes", then the WD icon will be available in the menu bar. Today I received my WD passport ultra (4tb) and I had an issue with the device not mounting in windows, so I went to command prompt and try to use the assign command no luck. If I try my HDD in any USB 2.0 ports its recognized instantly. My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; ... Acronis True Image for Western Digital. Special offers and product promotions. However, while doing this, there are things you have to keep in mind and follow the correct steps. Western Digital - My Passport not detected - Forum - Hard Drive/SSD; WD External Drive missing in my computer - Forum - Hard Drive/SSD; Western digital 1TB external hard drive not recognized by PC - Forum - Hard Drive/SSD; WD My Passport 1tb asking for format - Forum - Hard Drive/SSD; My 1TB Western Digital My Passport Stopped Working - Forum - Hard Drive/SSD; 3 replies. 4 minutes read. Everybody knows that the most important thing is to restore all lost data when a WD My Passport drive is not recognized on Mac, but many people still like to know the reasons why an external hard drive stops working on Mac. Here, we'll show you solutions to case 1. Dec 30, 2019 8:39 PM Reply Helpful. £75.99. Because WD My Passport for Mac has a Mac OS Extended (Journaled) file system (HFS+) written on it. Here are some possible reasons: WD passport external HD not recognized on windows 10 I know similar cases have come up before, but mine is slightly different. It is mavericks. Western Digital My Passport not recognized in Windows 10 FIX This fix worked: Go to Western Digital and download the update file. Thanks for your help! It’s just so weird because the external hard drive was working last week…. Free download and install iBoysoft Data Recovery for Mac. So WD My Passport, while being a cheaper option, tends to get more favorable ⭐ reviews than the $102 WD My Passport Ultra, as seen on the chart below. As mentioned above, malfunctioned USB port or Mac computer, the broken USB cable and some hardware problems can also make WD My Passport not showing up. Hi again, what OS version are you using? Plug it to another USB port. WD Discovery software can also be used to manage your drive settings such as reformatting, LED control and more. And we back up (pardon the pun) the trusted My Passport for Mac drive with a 3-year limited warranty. Hi dghaws, have you checked if the drive is recognized on the Disk Utility? You can read all about it in this document on the site. Thanks, Srini See more . When I plugged the WD in, the external hard drive turned on with the light (not flashing) but it did not show up in the desktop, disk utility. Not to worry. Switch on your Mac system and connect the WD My Password 1 TB drive to the system using a cable. I realizes there were threads related to the same issue, but it's not what I am looking for. WD 2 TB My Passport Ultra for Mac Portable Hard Drive - Time Machine Ready with Password Protection, Silver 4.5 out of 5 stars 2,107. Replacing the USB cable. But not detected. Instead, you can also click on the mount icon beside the drive to mount it immediately. Physical Description As shown in figure 2, the My Passport Ultra drive has: A USB 3.0 interface port Mac Basics, Help and Buying Advice . It worked fine last week, I don’t know what happened. To avoid the loss of important data, please make sure you have a backup copy of data. It's not necessarily the end of the world. Is there any possible way to access the file ? If the drive is not detected, try replacing the USB cable connecting the My … Disk Drive Format Your My Passport Ultra drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems. Possible Reasons Why WD My Passport Does Not Work on Mac. Sometimes, an external hard drive not showing up on Mac just because the USB cable or the USB port on your Mac is bad. Hi, everyone. Properly use WD software like WD Drive Utilities, WD Backup software ( to back up important files to your My Passport drive), and WD Discovery ( to organize and share your files to the My Passport drive to backup your online social life). You can follow the instructions to fix this problem. With WD Discovery™ software, you can also work across both Mac and PC. Usually when this happens it is recommended to use another USB cable, also connect the Passport directly to the Mac USB port, avoid using USB extension cables or USB hubs since these can cause power inconsistencies. Choose the drive to be formatted and click the Erase button. OrangeMacpro macrumors newbie. If First Aid was unable to fix the errors in the WD My Passport, which is quite common, the file system of this drive could be seriously corrupted and you have to fix the WD My Passport for Mac not showing up on Mac problem by reformatting. After recovering data from this drive, you can now courageously proceed to erase your WD My Passport for Mac drive with no fuss. Very probably, your My Passport for Mac may have some hardware problems. In either way, your important data on this drive will become inaccessible. Click "Scan" to search for all lost files on this drive. My external hard drive is 1TB and used probably 500GB. Fix: WD My Passport Ultra not detected. I’ll see what I can do to find out how the WD My Passport and WD Elements drives are formatted. All Rights Reserved. Both of file systems are able to be recognized by Windows OS, but it might become … My HDD never fell, nor got a physical damage. List of all WD firmware and software available for download. You'll get answers here. Step 1: Replacing the USB cable . We value your suggetstions to help us further improve this article. Without a backup? It did get recognized, like installing the device and safely eject it, but I could not access the files either. Next. If you want to use the drive with a Mac computer, see Reformatting the Drive and Troubleshooting. "If yes", then the WD icon will be available in the menu bar. My Passport Ultra for Mac is formatted for Time Machine and ready to deliver plug-and-play storage out of the box. Your My Passport Ultra drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems. Solution When WD My Passport Is Not Recognized due to Incompatibility issue. Please help me on this. It is possible that your files are corrupted. Go to Disk Utility. Doing so will cause the manual update to fail and can corrupt the system. With WD Discovery™ software, you can also work across both Mac. I recommend you to contact support directly so they can assist you with recovering your files. £77.99. I have to connect it through a "bizarre way" to make it show up in explorer.I realizes there were threads related to the same issue, but it's not what I am looking for. If your WD My Passport is not showing up in Finder and desktop, it's possible that the configuration of the Finder Preferences is stopping your WD My Passport drive showing up. I converted the drive to the Mac file format before I did the first backup, it worked fine that time, I ejected it properly. Even when I disconnect this other devised, reboot the PC, the new WD is not recognized. You format your WD My Passport to Mac OS Extended (Journaled) file system. If the WD My Passport is not showing up on Mac desktop, Finder or Disk Utility after connecting to your Mac, how to find it and make it work? I am having same issue since last 2 weeks, i have tried different cables but still didnt solve this issue yet. I have to connect it through a "bizarre way" to make it show up in explorer. I just bought ext. By Kevin Arrows May 1, 2019. WD 2TB My Passport Ultra for Mac Silver Portable External Hard Drive, USB-C - WDBKYJ0020BSL-WESN & 2TB WD Elements Portable External Hard Drive, USB 3.0 - WDBU6Y0020BBK-WESN $142.98 WD 4TB My Passport for Mac Portable External Hard Drive - Blue, USB-C/USB-A - WDBA2F0040BBL-WESN To format a Western Digital My Passport external hard drive in ex-FAT or FAT32 format, you can bank on built-in applications of Mac & PC. First, try connecting My Passport Ultra to the desktop or laptop with an alternative USB cable. Suggestions... More Less. Everything has flaws. 1. My macbook won’t access the WD drive. Thankfully, MS-DOS FAT32 and ex-FAT formats have survived to date, and these are the file system to make your WD My Passport work with a Mac and a Windows PC simultaneously. Install WD Discovery for Mac. WD builds drives to demanding requirements for durability, shock tolerance and long-term reliability. Please tell me the files aren’t gone forever? Answer 1 / 3. If My Passport for Mac hard drive is not showing up in Disk Utility at all, it means the WD hard drive is not recognized. The My Passport™ for Mac drive is trusted, portable storage that perfectly complements your on-the-go lifestyle. Updating the firmware on your My Cloud PR4100. Follow the tutorial in this article to fix WD My Passport not working issue and recover data from unrecognized WD My Passport. WD Drive Utilities for Mac. Macs. Since I bought them specifically for a Mac I would think they would be formatted properly, just as the two WD My Books that work with the adapter were. Can someone offer a solution, thanks Method 1: Mount WD My Passport for Mac in Disk Utility manually. About Your WD Drive My Passport Ultra User Manual 2. wd my passport not recognized windows surface 2 wd mypassprt 1tb not recognized windows 8 surface pro wd passport surface pro 3 wd passport windows rt Members online. Original poster. If the WD My Passport for Mac still does not work or not show up on Mac after the basic checks, go ahead to try out the solutions as below to make it show up on Mac. We provide a downloadable HFS+ driver for Windows® 10, 8.1 or 7 to enable you to read and write to your My Passport Ultra for Mac drive without reformatting. If you can't mount the WD My Passport for Mac manually, there should be some file system problems in this drive. At times, WD My Passport won't show up when you connect it to your Mac computer, the WD My Passport is greyed out in Disk Utility, or WD hard drive's light is on but not working. Removing the data cable as WD suggest didn't help. In this situation, you can manually mount the hard drive. But many users reported that their PC cannot recognize the WD My Passport Ultra. Now, follow the guide below to set Finder Preferences and make the WD My Passport for Mac show up in Finder or on the desktop. But don't worry. Hi annaMACBOOK, welcome to the WD Community. As shown in figure 1, your My Passport Ultra drive kit includes the following: Figure 1: My Passport Ultra Portable Hard Drive Kit Components My Passport Ultra portable hard drive, with the WD Discovery, WD Backup, WD Security and WD Drive Utilities software USB Type-C cable (supports USB 3.1 Gen 2) Type-C to A adapter Optional Accessories WD passport external HD not recognized by windows 7 I recently purchased a Toshiba satellite laptop with windows 7. If I try my HDD in any USB 2.0 ports its r The hard disk is a “WD My Passport Ultra” in 1 TB. Here you will get to know about the process to format your “My passport” portable drive in FAT32 and ex-FAT file system in both Windows and Mac platforms. Next you format your WD My Passport drive to an ExFAT file system. Watch My Passport For Mac’S Reimagined Design Come To Life The reimagined My Passport for Mac drive will stop you in your tracks. Dec 4, 2019 #1 My macbook doesn't recognize my external drive at all. Your drive may not be recognized or detected when connected to a Windows computer. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. Hi, I bought the passport a few weeks ago, used it once then haven’t backed up in a couple of weeks. My Western Digital is not getting detected which was working 1 week before. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. So please do not download any so-called WD My Passport driver from the third-party websites for the unknown security. Complete the information for your drive (such as new format, partition scheme, and so on) and click Erase. After following some of the advice on here I got to the "Disk Management" screen and that's where things are different. I have just purchased a new My Passport 4tb portable HD. 3. It’s popular to use WD(Western Digital) products for storing the huge amount of your files such as music, videos, photos,etc. Sometimes, hard drives cannot be automatically mounted in Disk Utility, even though Mac has detected the hard drive. From here you can try to fix the drive. Copyright© 2021 iBoysoft. Try different cable if have another USB 3.0 cable, if detected in Devices and Printers it will tell you if it is connected USB 3.0. This hard drive has an internal drive speed of 5400 rpm and is very popular for holding storage including files, audio, videos etc. Not dropped since last use or anything of the sort. 2. A guy from recovery services said, if it's spinning, 99.9% it's not the PCB. 2. I have WD Passport 1TB and I had used it with two partitions (Mac OS and NTFS) for years with my Mac Mini 10.6.8. until after a pause of about a year it is no longer recognized by Mini. Ensure the WD Passport drive is connected to the back of your computer, not a USB 3.0 port, but a backward compatible USB port with the same cable that came with the drive. Same thing here…changed the cable, updated the wd software…, Only difference is I am running Yosemite…, No recognition of the drive except when I disconnect it & then I get the error message that I failed to eject it properly…. It isn't even found in the disk utility. My macbook won’t access the WD drive. It might be the case that the USB cable is faulty. It has the WD Unlocker Software built in. We provide a downloadable HFS+ driver for Windows® 10, 8.1 or 7 to enable you to read and write to your My Passport Ultra for Mac drive without reformatting. Western Digital My Passport Rreformat For Mac. I am having WD My passport Ultra (1tb) and its not recognized in any USB 3.0 ports, after initial one time! And the whole thing takes only a few minutes to do. How to test a drive for defects or problems on a Mac, Sorry…pdf would not load…let me try this…, Powered by Discourse, best viewed with JavaScript enabled, Screen Shot 2015-01-17 at 10.06.28 AM.png.