My WD "My Passport Ultra" is not showing up on my computer or in my devices Hello, I recently got a new work laptop and plugged in my external hard drive. The driver does not install and I cannot find it under disk management. I don't know what reasons have made the drive not responding, and neither I know any solutions. The cable may be faulty or the device drivers may not be installed correctly. When I go to Devices and printers I do see it there and all details show the device is working properly. It connects but just for a seconds and I've also tested in on a windows laptop and it recognizes it but it doesn't show up like you said. "My 1TB WD external hard drive is not working on my Windows 10 PC and I can do nothing to the drive since it fails to show up in This PC. Hi all. No WD Backup. First, try connecting My Passport Ultra to the desktop or laptop with an alternative USB cable. Thanks, Gary If you have already checked your USB port and all the ports are not recognizing the WD my passport Ultra, you can try changing the USB cable. It doesn't show up in My computer, Device Manage or Disk Management. Cancel. My model is My Passport Ultra WBBKD, which is a supported model. How to fix WD My Passport Ultra not showing up or being detected 1. if that helps. It says the installation is complete, but the application does not show up on my system tray. Clearly a strange issue! Yes No. I've changed the USB port but it still not working. WD External Drives. My brand new Passport Ultra is no longer showing up as a drive under MY COMPUTER. WD my passport ultra 2TB is not showing up on explorer.. Was this answer helpful? My PC is recognizing the hard drive as a device, but I’m unable to access any of the data that’s stored on the device. mjhudson123 October 23, 2017, 2:21pm #1. Why doesn’t my W10 systems recognize WD Backup? My passport wont let me show up in file explorer but the computer knows its there as it when i go to the corner to safely remove usb it is there for removing and it lets me do it ok any help would be a appreciated i have a passport ultra and i works fine the light stays on all the time. I even see the button to eject the device, but I cannot find any option to select the drive and contents there in. Comments: So there is a firmware update for the drive to solve this! Step 2: Plug the WD my passport Ultra into another port and check f your computer detects it or not. The drive works fine on my other computer. Method 2: Change USB cable. WD Software & Downloads. Under Western Digital, I only have WD Drive Utilities, WD Quick View and WD Security. I must be missing something. Yes I have school stuffs in there Report. Score 3. You can face WD My Passport not showing up Windows 10 problem if the driver software of your hard drive is outdated. I've saved quite a lot of important files inside the drive. It is no where to be found. It might be the case that the USB cable is faulty. That a partial insertion of the USB plug would make the difference. The only way to get the device recognized is to reboot the computer with it connected, enter BIOS (and do nothing), and reboot again. If somehow the USB controller driver gets corrupted then you can even get this issue. I have a WD My Passport portable USB hard drive which one of my computers can't detect when plugged in. If you are still unable to detect it, follow the next steps. I have three years of pictures and files that are not backed up. This problem may occur due to a number of different reasons. Its a My Passport Ultra. WD Portable Drives. Fix: WD My Passport Ultra not detected. Connect the Drive With Alternative USB Cable. If so, changing the cable will probably fix the issue. 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