To expedite the process please have the battery in question as well as a compatible tool and charger. RYOBI specializes in making pro-featured power tools and outdoor products truly affordable. Ryobi has leveraged these technologies and drawn on its experience to diversify into the manufacture of builders' hardware and printing equipment. "RYOBI" is a trademark of Ryobi Limited and is used by One World pursuant to a license granted by Ryobi Limited Terms and Conditions | Privacy Policy. Initial Ryobi Tools complaints should be directed to their team directly. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ryobi Tools Customer Service. All ONE+, 36V and 12V tools are now eligible for a 6 year replacement warranty with registration. RYOBI is the brand of choice for millions of homeowners and value-conscious professionals. I called Ryobi customer service and they said it could take up to six weeks to get a replacement and they couild not track the order. Since 1943, Ryobi Limited has accumulated innovative technologies by making primarily a wide range of die cast products for the automobile industry. In total, Ryobi has 1 phone number. Rather than trying to call Ryobi we recommend you tell us what issue you are having and then possibly contact them via phone. Unfortunately, only tools purchased after 1st June 2017 are eligible for the extended warranty. Common problems addressed by the customer care unit that answers calls to 800-525-2579 include Technical Support, Repair, Warranty, Product issue and other customer service issues. What value is the warranty if you cannot get the item fixed. The service said Ryobe did not respond to there inquiries. Tools bought before this date can still be registered on MY RYOBI for your benefit, and come with a 2 year replacement warranty. MY RYOBI is your exclusive area to access RYOBI services like online registration of your favourite tools, get extended warranties and more. *Standard 4 year warranty, with an additional 2 year warranty available subject to online registration via ryobi… For replacement of 4V, 18V, 24V, and 40V batteries that are not … I bought RYOBI tools before 1st June 2017, are the eligible for the extended warranty? RYOBI is the brand of choice for millions of homeowners and value-conscious professionals. To replace a battery that is still under warranty, please contact our customer service at 877-655-5250. Sign up today for new tool announcements, promotions, exclusive offers, DIY inspiration and project plans! Sign Me Up. User's recommendation: Customer service should be responsive. If you can not get the item fixed benefit, and come with a 2 year warranty... On its experience to diversify into the manufacture of builders ' hardware and equipment... 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